Privacy Policy of ph11.com

ph11.com operates as a PAGCOR-regulated online gaming platform providing casino games, sports betting, bingo, fishing games, and related services to Filipino players across the Philippines — from Metro Manila and Cebu City to Davao and the broader archipelago. In the course of providing these services, ph11.com necessarily collects and processes personal information about the players who use the platform.

ph11.com takes its obligations as a personal information controller under Philippine law seriously. We recognise that your personal data belongs to you, and that our role as a platform is to be a responsible steward of that data — using it only for legitimate, disclosed purposes and protecting it with appropriate technical and organisational safeguards.

By creating a ph11.com account, depositing funds, or otherwise using the ph11.com platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the ph11.com platform.

For the purposes of the Data Privacy Act of 2012, ph11.com is the personal information controller in respect of personal data collected through the ph11.com platform at ph11com.club.

ph11.com collects personal data in the following categories, depending on the nature of your interaction with the platform:

3.1 Registration Data

When you create a ph11.com account, we collect: your Philippine mobile number (primary account identifier), chosen username, date of birth (for age verification), and account password (stored in encrypted form only — ph11.com never stores plaintext passwords).

3.2 Identity Verification (KYC) Data

For compliance with PAGCOR's Know Your Customer requirements and the Philippines' Anti-Money Laundering Act (AMLA), ph11.com may collect: copies of government-issued Philippine identification documents (e.g., PhilSys National ID, UMID, Driver's License, Passport), selfie photographs for identity matching, proof of residential address, and proof of payment method ownership.

3.3 Transaction & Financial Data

ph11.com collects records of all deposits, withdrawals, bonus credits, wagering activity, and balance changes associated with your account. This includes GCash reference numbers, BDO / BPI / Metrobank transaction identifiers, and associated amounts in Philippine Peso. ph11.com does not store full bank account numbers or GCash wallet PINs.

3.4 Gaming Activity Data

ph11.com records all game sessions, including games played, bet amounts, win/loss results, duration of play, and session timing. This data is required for platform integrity, dispute resolution, regulatory reporting to PAGCOR, and responsible gaming monitoring.

3.5 Technical & Device Data

When you access ph11.com, we automatically collect: your IP address, device type and model, operating system, browser type and version, screen resolution, session duration, page navigation patterns, and general geographic location (province/city level — not precise GPS coordinates).

3.6 Communications Data

If you contact ph11.com support — via live chat, email, or messenger — we retain records of those communications, including timestamps, the content of your messages, and the resolution provided. This is necessary for quality assurance and to maintain continuity of support.

3.7 Data You Provide Voluntarily

Any information you voluntarily submit to ph11.com — such as responsible gaming preferences, notification settings, preferred payment methods, or feedback — is also stored and processed in accordance with this Policy.

ph11.com uses your personal data exclusively for the following purposes:

Under the Data Privacy Act of 2012, ph11.com relies on the following legal bases for processing your personal information:

• Consent — for processing activities where you have expressly agreed, such as receiving promotional communications or permitting optional data collection beyond operational necessity. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Contractual Necessity — for processing required to perform the ph11.com gaming services you have contracted for, including account management, payment processing, and game delivery.
• Legal Obligation — for processing required to comply with PAGCOR's licensing conditions, the Anti-Money Laundering Act (RA 9160 as amended), the Data Privacy Act of 2012, and other applicable Philippine laws and regulations.
• Legitimate Interest — for processing reasonably necessary for platform security, fraud prevention, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights.

ph11.com does not sell your personal data. We disclose personal data only in the following limited circumstances:

6.1 Regulatory Authorities

ph11.com is legally obligated to share certain player data with PAGCOR and, where required by law, with the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies. Data shared with regulatory authorities is limited to what is required by the applicable legal obligation.

6.2 Payment Service Providers

To process deposits and withdrawals, ph11.com shares transaction-relevant data with payment service providers including GCash (G-Xchange, Inc.), PayMaya Philippines, and applicable Philippine bank partners. These providers receive only the data necessary to execute specific payment transactions and are contractually bound to process such data in accordance with applicable Philippine law.

6.3 Technology & Service Providers

ph11.com engages third-party service providers for cloud infrastructure, game software delivery, customer support technology, and platform security. These providers act as personal information processors on ph11.com's instructions and are contractually restricted from using player data for their own purposes.

6.4 Business Transfers

In the event of a corporate restructuring, merger, or acquisition involving ph11.com, personal data held by ph11.com may be transferred to a successor entity. Players will be notified of any such transfer that materially affects how their data is processed, and the receiving entity will be bound by obligations consistent with this Privacy Policy.

6.5 Legal Compliance & Safety

ph11.com may disclose personal data where required by valid legal process (court order, subpoena), where necessary to protect the legal rights of ph11.com or its players, or where there is a credible threat to the safety or security of any individual.

ph11.com uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform effectively, maintain your login session, and improve the user experience. Cookies are small text files stored on your device when you access ph11com.club.

ph11.com uses the following categories of cookies:

• Strictly Necessary Cookies — required for the ph11.com platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without rendering the platform inoperable.
• Functional Cookies — store your preferences such as language settings, notification preferences, and game lobby filter selections to improve your experience across sessions.
• Analytical Cookies — collect aggregated, anonymised data about how players navigate the ph11.com platform, which games are most used, and where technical issues occur. This data is used to improve the platform — not to identify individual players.
• Security Cookies — support login anomaly detection, OTP session management, and fraud prevention systems. These are essential to account security.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using ph11.com but may affect personalisation features. ph11.com does not use third-party advertising cookies or sell cookie data to advertisers.

ph11.com implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and loss. Security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph11.com servers;
• Encryption at rest for sensitive personal data including KYC documents and payment identifiers;
• Role-based access controls limiting employee access to personal data based on operational necessity;
• Multi-factor authentication for all internal systems that process player personal data;
• Regular penetration testing and vulnerability assessments by independent security auditors;
• Intrusion detection systems monitoring for anomalous access patterns in real time;
• Incident response procedures aligned with NPC notification requirements for personal data breaches.

ph11.com retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

Where retention is required for legal compliance purposes (AMLA, PAGCOR), ph11.com is not able to delete data earlier even upon player request. In such cases, ph11.com will inform you of the applicable legal basis for continued retention.

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph11.com. These are genuine, enforceable rights — not just policy statements.

To exercise any of the above rights, submit a request to ph11.com's support team via live chat or at the contact details in Section 13. ph11.com will respond to data subject requests within 15 business days. Where a request is complex or voluminous, we may extend this period by up to an additional 15 business days with prior notification.

Identity verification will be required before processing access, rectification, or erasure requests to ensure requests are made by the account holder and not by an unauthorised third party.

If ph11.com becomes aware that personal data has been collected from an individual under the age of 21, the account will be immediately suspended, the data will be deleted without retention, and the matter will be reviewed in accordance with ph11.com's underage access procedures and PAGCOR's regulatory requirements.

Parents and guardians who believe their minor child may have accessed or registered on ph11.com should contact our support team immediately at the contact details provided in Section 13. ph11.com will investigate and resolve such reports as a priority matter.

ph11.com reviews and updates this Privacy Policy periodically to reflect changes in our data processing activities, legal obligations, or regulatory requirements. Material changes to this Policy — particularly those that affect how your personal data is used or shared — will be communicated to registered Players via SMS to your registered Philippine mobile number at least 14 days before the changes take effect, except where immediate implementation is required for legal compliance or security purposes.

We also post the updated Privacy Policy at ph11com.club/privacy-policy with the revised effective date clearly indicated. Your continued use of the ph11.com platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes, you may close your ph11.com account before the effective date and request deletion of your data subject to applicable retention obligations.

This Privacy Policy was last updated and is effective as of January 1, 2026.

For any privacy-related questions, data subject access requests, complaints, or concerns regarding ph11.com's processing of your personal data, please contact us through the following channels:

ph11.com has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. The DPO may be contacted at the support channels listed above with the subject line "Data Protection Officer — Privacy Inquiry."

If you are not satisfied with ph11.com's response to a privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, the competent supervisory authority for data protection matters under RA 10173. For full details on your rights and how to exercise them, please also review our Terms & Conditions and the Responsible Gaming page.